FAQ
Why don't you ship to my country?
Unfortunately, many countries do not allow meat snacks through customs. A very abbreviated list of commonly asked countries include:
- Netherlands
- Sweden
- Norway
- Germany
- Hong Kong
- Switzerland
- Austria
- Australia
We apologize for any inconvenience, and trust us- we'd love to take your money, but your country just doesn't want to play ball.
When will I receive my order?
Orders are shipped 1 to 2 business days from receipt. During holiday season this could be 2-4 business days. Our warehouse is open Monday through Friday. We do not ship on Saturday or Sunday. The shipping method chosen is shipping time not fulfillment time. Once your order is delivered to USPS or other carrier, we refer you to that service for status updates or problems. We're happy to assist in this as well, but it's a bit out of our control at that point. Common shipping times according to USPS:
- Priority Mail Express: Overnight to most locations
- Priority Mail: 1-3 business days to most locations
-
First Class Mail: 3-5 business days to most locations
If you purchase the first class mail option, once your items are in the mail, the package is no longer the responsibility of Savage Jerky. We will not replace lost or stolen packages. If you purchased the priority or priority express shipping option, your package did come standard with insurance and we will file a claim and work on getting another package out to you. For all international orders, the buyer acknowledges responsibility for any import or customs fees and/or taxes.
How does free shipping work?
We offer free domestic shipping to the lower 48 on orders over $49. The total amount must be more than $49 after all discounts are applied in order for our system to honor free shipping.
What should I do if I have not received my package?
United States
If you have not received your order in the time stated above or your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. You can also fill out the contact form and we can check into it for you.
FIRST CLASS MAIL
Please note that First Class Mail does NOT come with insurance. Savage Jerky will not replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address. If you would like your package to be insured, make sure you purchase the priority mail or priority mail express shipping option at checkout.
PRIORITY MAIL
If your package is lost or was damaged upon arrival, please contact us within 15-60 days so that we can file a claim with USPS.
PRIORITY MAIL EXPRESS
If your package is lost or was damaged upon arrival, please contact us within 7-60 days so that we can file a claim with USPS.
International
FIRST CLASS MAIL
If you have not received your order in the time stated above or your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. Once packages leave the United States, there is no way to track them or know how long they will take to arrive at their destinations. Please note that First Class Mail does NOT come with insurance.
Savage Jerky will not replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address.
PRIORITY MAIL
If your package is lost or was damaged upon delivery, you have 7 days to 6 months after shipment to create an inquiry.
PRIORITY MAIL EXPRESS
If your package is lost or was damaged upon delivery, you have 3 to 90 days after shipment to create an inquiry.
Is your jerky gluten free?
All of our jerky products are made with ingredients not-known to include gluten. Please consult the ingredient listing on particular flavors to ensure the product doesn't contain anything that might conflict with your diet or potential allergens. We've made every effort to ensure our products are as clean as possible, including being free of nitrates, nitrites and other preservatives.