FAQ

When will I receive my order?

Orders are shipped 1 to 2 business days from receipt. During the holiday season this could be 2-4 business days. Our warehouse is open Monday through Friday. We do not ship on Saturday or Sunday. The shipping method chosen is shipping time not fulfillment time. Once your order is delivered to USPS we refer you to that service for status updates or problems. We're happy to assist in this as well, but it's a bit out of our control at that point. Common shipping times according to USPS:

• Priority Mail: 1-3 business days to most locations

• Ground Advantage: 3-7 business days to most locations
  
  

If you purchased the priority mail option, your package did come standard with insurance and we will file a claim and work on getting another package out to you. For all international orders, the buyer acknowledges responsibility for any import or customs fees and/or taxes. 

We do NOT ship through UPS.

Onward provides Package Protection at checkout with partnered merchants to unlock full package protection and seamless resolution for order issues. Onward offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Onward and the merchant. 

Click here! 

Note: We refund the cost of the item(s) alone. Shipping costs, taxes, and the Onward premium are not included. We also do not pay custom/duty fees.

Onward will only act on an order issue that is filed within the bounds of our domestic/international timeline policy. If an order issue is filed outside of this timeline, Onward will deny the order issue according to these policies:

• Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 2 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises."

• Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the scheduled delivery date for United States domestic shipments (20 days for international shipments) and within 30 days from the last checkpoint.

What other benefits does onward offer?

90-Day Taste Guarantee

 Not loving your jerky? No problem! Our Taste Guarantee gives you a 100% money-back refund. If it’s not your flavor, you can get a hassle-free return, store credit, or try another flavor on us within 90 days of purchase.

Earn Cashback Rewards

 Love your jerky? Keep it and earn cashback on every order! Your cashback will arrive as a discount code via email and is valid for 1 year. Delicious rewards for every bite.

How does flat rate shipping work?

There is a flat fee for each order of $4.95 up to $59 and FREE priority shipping on orders of $60+. Orders will be shipped via the cheapest option per the weight of the package. This could mean your package will take 3-7 business days to be delivered.

What should I do if I have not received my package?

United States

If you have not received your order in the time stated above or your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. Or please email us at info@savagejerkyco.com to check into the order for you.

GROUND ADVANTAGE 

Ground advantage is what USPS now calls First Class Mail. This does come with standard insurance.  

PRIORITY MAIL

If your package is lost or was damaged upon arrival, please contact us within 15 days so that we can file a claim with USPS.

FIRST CLASS  MAIL

If you have not received your order or your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. Once packages leave the United States, there is no way to track them or know how long they will take to arrive at their destinations. Please note that First Class International Mail does NOT come with insurance.

Savage Jerky will not replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address.

PRIORITY MAIL

If your package is lost or was damaged upon delivery, please reach out and we can assist in filing a claim.